1. Order Processing Time

• In-Stock Items: All in-stock orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• Lead Time Items: Orders with a lead time will ship according to the estimated shipping time shown on the product page.

• High Volume/Backorders: If we experience a high volume of orders or if an item is backordered, processing times may be slightly delayed. We will notify you promptly via email.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on package size, weight, contents (hazardous or non-hazardous), and destination.

• Service Options: We offer standard FedEx Ground Shipping and Store Pick-Up.

• Domestic Delivery: 2–5 business days.

• International Delivery: 5–10 business days.

• International Orders: We can ship internationally using your freight account or provide a freight estimate. Please select your preferred option at checkout.

3. Expedited & Air Shipping (Hazmat)

Due to the nature of our products (e.g., sealants, adhesives, solvents, and chemicals), many items are classified as Hazardous Materials (Hazmat). These services utilize air transportation, which carries significantly higher costs and stricter safety protocols than ground transport.

How to request expedited Hazmat shipping:

• 2-Day or Overnight: Please choose the option "Hazmat 2-day or Hazmat overnight shipping quote" at checkout. If you do not find these options available for your location, please email us at sales@145.aero.

• 3-Day Shipping: For 3-day hazardous materials shipments, please send an email to sales@145.aero for a custom freight quote.

These services utilize air transportation, which carries significantly higher costs and stricter safety protocols than ground transport. When requesting expedited air shipping, please keep in mind that the quoted price reflects more than just the speed of delivery; it includes:

• Specialized Hazmat Packaging: Materials must meet UN-certified standards for pressure differentials and safety at high altitudes.

• Dangerous Goods Declaration (DGD): Formal legal documentation and compliance checks required for every air shipment.

• Carrier DG Handling Fees: Variable surcharges imposed by carriers (such as FedEx or UPS) for specialized sorting. These fees are determined by the carrier and are beyond the control of Aircraft Shop Supply.

4. Hazardous Materials & Export Restrictions

Certain products are classified as hazardous materials and require special handling and documentation. Some products cannot be shipped to all countries due to export control laws or carrier restrictions. We will notify you if your order cannot be fulfilled due to these limitations.

5. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are not included in the shipping cost and are the buyer’s responsibility. Aircraft Shop Supply is not responsible for delays caused by customs clearance.

6. Shipment Confirmation & Accuracy

• Tracking: You will receive a confirmation email with tracking numbers once your order has shipped. Tracking information may take up to 24 hours to become active.

• Address Accuracy: Please ensure all shipping details are accurate. We are not responsible for orders shipped to incorrect addresses provided at checkout.

7. Shipping Damage or Lost Packages

• Damaged Items: If your order arrives damaged, please contact us immediately with photos of the packaging and product. Refer to our Return Policy for more details.

• Lost/Delayed Shipments: We will assist in filing a claim with the carrier; however, we are not liable for delays once the package is in the carrier’s possession.

8. Customer-Provided Shipping Accounts

• If you choose to use your own shipping account (Collect or Third Party), please be advised that all such shipments are processed under Incoterm EXW (Ex Works) from our warehouse. Aircraft Shop Supply is not responsible for any damage, loss, or theft during transit once the package has been handed over to the carrier. By providing your own shipping service, you acknowledge that our liability ends at the moment the product leaves our facility.

Shelf Life Policy

At Aircraft Shop Supply, we are committed to shipping the highest quality and freshest product possible. To ensure efficient stock rotation and meet aviation industry standards, our inventory management is governed by the following policy:

1. Scope of Application

All Sales Channels: This policy applies to all orders processed by Aircraft Shop Supply, including but not limited to: website purchases, direct email orders, formal Purchase Orders (POs), phone orders, and contract agreements.

2. Inventory Management (FIFO)

All products with an expiration date are managed and shipped on a strict "First In – First Out" (FIFO) basis.

3. Minimum Shipping Margin

Standard Guarantee: We will not ship any products with fewer than 30 days of use remaining (days before expiration), unless previously coordinated and agreed upon with the customer.

No Automatic Guarantees: Outside of this 30-day minimum margin, Aircraft Shop Supply does not make any automatic guarantee as to the specific length of time remaining on any shelf-life item for standard orders.

4. Special Customer Requirements

We understand that certain projects, maintenance schedules, or regulatory standards require strict specifications. If your order has specific shelf-life requirements, please proceed as follows:

How to Request: If you require a specific Date of Manufacture (DOM), Date of Expiration (DOE), or a specific minimum shelf-life percentage (%), you must clearly state this requirement:

In the Comments/Notes section when placing an online order.

Explicitly written on your Purchase Order (PO) or quote request email for offline orders.

Validation Process: Once your requirement is received:

We will ship your order if the available stock matches your specifications.

If we do not have the exact batch, we will contact you prior to shipping with the shelf-life percentage (%) or dates we have available for your acceptance.

5. Limitation of Liability and Validity of Information

To ensure transparency and manage expectations, the following terms and conditions apply:

Time-Limited Validity: Any information provided by our team regarding the remaining shelf-life percentage (%) is valid only at the exact time the inquiry is made. Due to high inventory turnover, availability is subject to change without prior notice.

Informational Purposes Only: Shelf-life data provided by Aircraft Shop Supply is strictly for informational purposes and reflects the availability at the moment of inquiry. It does not constitute a batch reservation or a product warranty.

Supply Chain Liability Exclusion: Aircraft Shop Supply is not responsible for the time elapsed or any product expiration that occurs after the order has been prepared and packed. This includes, but is not limited to: the time between order placement, carrier transit times, intermediary storage, customs delays, and final delivery to the end user. It is the customer's responsibility to account for these logistical lead times within their planning.

Thank you for your business!

Aircraft Shop Supply LLC
8420 NW 56th St.
Miami, FL 33166
(305) 463 8118